![]() I don't know what's changed since i am still using win 10 OS. I also found this error message but don't remember which steps caused this: "The printer is not compatible with a policy on your computer that blocks NT4.0 drivers."įrom the HP smart app, I can use the printer to scan docs, but the printing option is not working.Ģ years ago i was able to install the printer without any problem. Open up the run command with the 'Windows Key + R' key combo. If you see it listed, right-click on it and choose 'Delete' or 'Remove Device. In the Devices and Printers window look for your HP Printer. there are only 2 options Manage and Remove Device. In Windows, search for and open Devices and Printers. I opened the window settings and found HP86177F (HP ENVY 4500 series) driver is unavailable. I tried to run the HPdiagnosticCoreDll and still did not work. after I clicked on the start and select HP envy 4500 printer icon, it puts me right back to the connection option screen. after i clicked on the cancel button, i selected "search HP online resources for solution." I clicked next to run the "troubleshoot HP installation failure-usb". ![]() I tried to do the connection thru USB and got the same message "printer connection unsuccessful". then the next screen came up with "unsucessful network installation". it found my printer and went thru network printer installation. I went thru the install, and at the connection option I chose "wireless". afterward i downloaded the driver from HP.com for the HP ENVY 4500 e-All-in-One Printer series Full (EN4500_198.exe). I had to reset the win 10 OS after the blue screen.
0 Comments
Leave a Reply. |